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Great managers don’t just manage employees

Great managers don’t just manage employees

Great managers don’t just manage employees. They make sure their employees are motivated, engaged and inspired when coming to work according to a recent blog by David Grossman. Some of his thoughts are incorporated below, as they clearly align with the Brownie Points philosophy on employee engagement.

Overlooking these fundamental principles can result in disengagement, loss of valuable employees, increased anxiety and poor decision making, among others.

By not engaging with your employees, you could be missing out on key benefits that can contribute to you and your employees’ success.

Here are 10 things you can do to create better relationships with your employees and increase engagement:

Value and inspire employees

Employees need to feel inspired, appreciated and valued at work. Consider scheduling several one-on-one talks with managers and their teams and managers and individual employees. In these more intimate conversations, managers can address employees’ concerns directly, and reassure them that they are valued and have a future with the company.

Ask open ended questions to create dialogue

Every time you are in front of an employee, whether one-on-one or in a group, you have an opportunity to increase that engagement through dialogue. Unlike questions that give people limited options for response, open-ended questions encourage them to express their opinions and ideas. When you listen to what they have to say, showing interest and respect for their input, it shows you care and the impact can be significant.

Recognise and motivate employees for their excellence and contribution

The best leaders know that the only way to get things done and move a business forward is through people. That means managers need to go beyond lifting employees who need extra motivation and recognise those who exhibit key behaviors you want to continue to see and promote. Saying thank you for a job well done and rewarding employees who exhibit your desired behaviors seems simple, but it’s often overlooked.

Ask for input, feedback and suggestions

To truly move employees to action, we have to know what they care about and get into their mindset. Stop talking so much. Ask for input and feedback. People are more likely to support what they help create. Stop the monologues and talking at your employees; let’s have real, two-way conversations.

Be a role model

You’re aware that employees listen to what you say, and pay close attention to what you do. The reality is that when it comes to keeping employees engaged, body language speaks first, and often louder than words. Reflect on what others are seeing and develop the awareness not only to act the role of the manager you want to be, but to role model the actions and characteristics that you would like to see in others.

Make the performance review a chance to inspire

If the annual performance review is a check-off-the-box activity, you’re missing a key opportunity to engage and motivate your employees. Ask important questions to gain valuable information and help your employees feel valued and appreciated.

Share stories to connect on a personal level

Employees don’t want to follow leaders who they don’t really know and understand. You can’t get anywhere with your team if they don’t see you as a real person who’s not perfect but who has a real vision for the company. One of the key ways to help people get to know you is by sharing stories and connecting with employees on a personal level.

Be authentic

When you ask employees, they want to be able to connect with their leader – today more than ever before. Employees want to know what you have to say; they also want to know what you stand for. Authenticity starts with self-awareness. You need to know yourself and be comfortable sharing who you are with your employees.

Embrace conflict

Having tough conversations and communicating difficult topics is part of a leader’s job. The principle I share with leaders who avoid conflict is simply this: go toward the conflict. It’s only through what might feel like “rupture” that “repair” can happen. That’s the upside of conflict handled well – improved relationships and trust.

Manage conversations

It’s important to realise that most problems in business today lie in the absence of real communication, and to understand the need to facilitate dialogue and “manage” conversation with employees and teams. As a result, you’re able to create shared meaning and move people to action.

By applying these strategies to your leadership approach, you will see a significant difference in the way your employees connect and interact with you.

What can you start doing to improve engagement with your employees?

At Brownie Points, they help clients to motivate, encourage and engage their employees through fun to use programs that capture and reinforce positive behaviour to maximise the performance of your team.

To learn how they can help your business, call the team on 03 9909 7411 or email us at


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